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Success for OCS at St David’s, Cardiff
OCS Group UK Ltd has successfully retained its contract with St David’s, Cardiff for a further three year term. Valued at £8 million, the contract includes security, cleaning and support services.
The contract is multi disciplined with security and cleaning as the two main services provided, supported by window cleaning, pest control, washroom hygiene and the new customer information team which was TUPE’d across from Land Securities.
At the site the current workforce includes 147 OCS staff for all the service streams combined. Malcolm Dacey, business unit director for OCS, said: “We have had this esteemed contract since 2005 and I am delighted that we are continuing to re-secure the business with St David’s.”
OCS initially won the contract for security services, but has since progressed to provide added support services and has built up a bespoke facilities package with the client. St David’s is the largest shopping destination in Wales and welcomed 36 million visitors last year. The centre was also nominated in the Building Cleanability Awards in 2010, in which they were a national finalist.
www.ocs.co.uk
£3 million NIHE contract
SitexOrbis has retained a £3 million contract to secure empty properties for the Northern Ireland Housing Executive, the province’s largest landlord. The four year contract joins eight others won in the public sector this year worth up to an additional £1 million for the property and people protection specialist.
New business signed includes out-of-hours call handling for Cheltenham Borough Council, Accent Housing and Solihull Community Housing Trust. In addition, Ty Bron Afon housing association in Wales awarded a new contract for cleaning and clearing and Dublin City Council awarded a contract for removals and storage.
Public sector clients renewing empty property security contracts include River Clyde Homes, Dudley Metropolitan Borough Council and Nuneaton and Bedworth Borough Council. The last two contracts were procured through LHC framework agreement, V5. LHC awarded the company a 99.9% Value for Money rating last year.
European director, Mark Cosh, said: “We’ve worked with the Northern Ireland Housing Executive since 1993. Retaining the contract speaks volumes about our staff in Belfast. We are encouraged by the rate we are winning new business and retaining clients in a tough trading period.”
www.sitexorbis.com
Sovereign power rules
When all products failed to deliver, Phil Welham of Supreme Carpet Care turned to the Jangro Sovereign range to keep his demanding customers satisfied. He said: “I had almost given up trying to achieve top quality hard floor cleaning when a friend told me he had used Sovereign Floor Seal Remover to strip and Sovereign Total Floor Treatment, a water based product, to seal a combination of flagstone, ceramic and vinyl floors. Having tried everything else I had to give Sovereign products a try before admitting defeat - and I am pleased I did. They are far easier to use and more efficient than anything else.”
Welham has now been using Sovereign products in the headquarters of two top banks, some major office blocks and many heavy throughput hard floor areas and receives regular customer praise for the results.
Once applied, Sovereign Total Floor Treatment should never need stripping. It is suitable for all hard floors including wood and porous substrates and will last for up to two years.
www.jangro.net
Contract management solution assists growth plans
Churchill Services Group has chosen Templa-CMS as the contract management solution to assist in furthering its ambitious growth plans. Churchill’s clear vision is to be the leading and most innovative national supplier of bundled soft services in the UK.
Established in 1978, it has successfully implemented a strategy that never allows standards in its contracts to lapse. With over 5000 cleaning and 1000 security staff, Churchill has chosen a solution that will support its future growth plans. Currently, growth has left it with a number of different systems used for managing contracts, payroll, finance and other key business activities, across different UK locations. Templa-CMS will provide the platform to consolidate all contract activity and financial control across all locations, delivering immediate benefits with reduced administration overheads and eradicating data duplication.
Nicki Francis, group finance director of Churchill, who led the software selection process, said: "Our key drivers for change included not only the need for data centralisation of both companies, but a management system that improved the whole process control across our business. The success of our growth has brought its own administrative challenges, but with a single, streamlined system that takes control but is under our control, we’re fully confident of how we will manage new growth in the future."
Rick Stoor, MD of Templa, said: "We are very excited about working with the Churchill Services Group. Templa-CMS was developed and written for customers just like them and our project team has already started planning the implementation."
www.templa.com
Hull & East Yorkshire NHS retains its trust with MITIE
MITIE has retained a major healthcare cleaning contract in England for a further five years. The contract, with Hull & East Yorkshire Hospitals NHS Trust, consists of two large acute hospitals and five smaller sites, with approximately 570 MITIE employees involved in a variety of hospital cleaning duties. The new multi-million pound agreement will continue until 2016 with a possible two year extension after that.
David Booth, director of MITIE’s healthcare team, said: “We are delighted to have retained this prestigious contract. Cleaning hospitals is a critical task and you have to get it right all the time - there can be no ‘bad days in the office’. We have worked very hard to deliver a consistently high standard of service on the contract and have established a great working relationship with the client that has benefited our on-site operations. I am particularly proud that the training and benefits we offer have helped us to achieve a very high employee retention rate on the contract and a great team spirit which really makes all the difference.”
Pauline Lewin, the director of infrastructure and development at the Trust, said: "We are delighted that MITIE has been successful in its bid for a new contract with our Trust and look forward to continued partnership. We will work together to ensure that our hospitals are cleaned to the highest standards."
www.mitie.com
William Hill national cleaning contract awarded
Interserve has won a multi-million, three-year contract to clean William Hill’s entire betting shop estate – the largest in the country. This is the first time that William Hill has outsourced the cleaning of its entire betting shop estate throughout England, Scotland and Wales.
Beginning in February 2011, Interserve now cleans over 2300 sites throughout the UK, with William Hill benefitting from Interserve’s experience in delivering nationwide store support to retailers across the UK. It will employ over 1500 people on the contract, managing the transfer of these from a range of employers including from William Hill itself.
“The key skills that Interserve is bringing to William Hill are our management knowledge and the systems that enable us to increase the efficiency of such a large-scale operation,” said Tony Sanders, managing director - commercial at Interserve. “We’ll be maintaining the quality of service while saving the client money - and in the current economic climate, that’s a large part of what effective outsourcing is all about.”
www.commercial.interserve.com
